Privacy Policy

1. Introduction

Nex.ai Solutions LLP is committed to protecting the privacy of our customers, website visitors, and users of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our digital platforms, or use our services.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

Personal Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Billing Information
• Mailing Address
• Information submitted through forms, WhatsApp, Messenger, email, or other communication channels

Automatically Collected Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Tracking Technologies

3. How We Use Your Information

We use the information collected to:

• Provide and manage our services
• Respond to inquiries and support requests
• Process transactions and service requests
• Improve our website and customer experience
• Send service-related communications
• Deliver marketing and promotional content (with consent where required)
• Comply with legal and regulatory requirements
• Prevent fraud, abuse, and unauthorised activities

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies, including technologies provided by third-party services such as Meta (Facebook), Google, and analytics providers.

These technologies help us:

• Analyse website traffic
• Measure advertising performance
• Improve user experience
• Deliver relevant advertisements

Users can manage cookie preferences through their browser settings.

5. Meta (Facebook & Instagram) Compliance

When you interact with our advertisements, Facebook Pages, Instagram accounts, Messenger, WhatsApp Business, or lead generation forms, certain information may be collected and processed by Meta Platforms Technologies.

Information collected through Meta platforms may be used for:

• Customer support
• Marketing communications
• Lead management
• Advertising optimization
• Business analytics

Your use of Meta services is also subject to Meta's own privacy policies and terms.

6. Information Sharing

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers

• Website hosting providers
• Payment processors
• Email service providers
• CRM platforms
• Marketing and analytics providers

Legal Requirements

We may disclose information when required by law, regulation, court order, or governmental authority.

7. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Meet legal obligations
• Resolve disputes
• Enforce agreements

8. Data Security

We implement appropriate technical and organisational security measures to protect personal information from unauthorised access, disclosure, alteration, or destruction.

However, no online system can guarantee absolute security.

9. Your Rights

Subject to applicable laws, users may have the right to:

• Access their personal information
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent where applicable
• Object to certain processing activities

Requests may be submitted using the contact information provided below.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

11. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date.

13. Contact Information

Nex.ai Solutions LLP

Email: info@nex.ai

Website: https://thenex.ai

For privacy-related inquiries, requests, or concerns, please contact us at the email address listed above.